Ordering and Shipping Policy

Can I change or cancel the order?

Changes cannot be made to the order once you have confirmed it. It's best to cancel it, and place a new one with the correct items or quantities needed. Most orders are shipped within 24-hrs of cleared payment depending on stock and availability. Out of stock items please allow 10 days for backorder. You can send an email at any time to request a cancellation. cancelorder@blindpartsnw.com

Cancellations or Modifications

If you need to change a part order, please contact customer service as soon as possible. If your parts have not been shipped, we will be glad to alter the order. If the parts have been shipped, you will need to follow exchange procedures. Changes and cancellations can only be made prior to shipping. Parts orders usually ship within one to two business days. Please contact us for order status to make any adjustments

What you need before you call Customer Service for replacement parts.
1.Order ID - Can be found on the original packing slip that comes with the parts, top left side of Bill usually followed by 6 numbers.
2.Approximate date of purchase - Month and day, if possible.
3.Where purchased - store name.
4.Brief description of concern or issue.

Will I receive an order confirmation?

Yes, its automated so you will receive a few seconds after you order. The last page of the confirmation will display the email address it will be sent to, in addition to your order # and total.

To order by phone

Sorry, we are currently not set up to accept phone orders. Please do not call to order by phone. You may place you order on-line or by mail.

Insurance

Insurance is optional for domestic orders for an additional fee of $1.70 which covers up to $50.00, use the Add To Cart button below to add to your order before Checkout. To increase your coverage in $50.00 increments use the quantity box in the Shopping Cart. Blinds USA Inc. will not be held liable for incorrect address, lost, stolen or damaged merchandise do to miss-handling by the USPS.

Return Policy

100% Customer Satisfaction Guarantee – If the part that you ordered is not the correct part and does not fit, for any reason, or is defective, you can exchange it within 30 days of order date. Provided that it is not damaged by you. If you are not completely satisfied with your purchase, please notify us within 10days, and return the product within 40 days of delivery for a full refund of your purchase price, less shipping costs. Product must be in same condition, and include all original packaging upon return We will credit everything except the s & h charges. ( No items can be returned or exchanged after 30 days. No returns on special ordered or cut yardage items. All products that were cut to size such as cord, string, ladder tapes, etc) No returns on special ordered or cut yardage items

Damaged or Defective Merchandise

Upon receipt of your order immediately open and inspect for freight damage. If any parts found to be damaged or defective please notify us immediately via e-mail in order to expedite your re-order.

We ask that returned products be in like-new condition with original packaging and materials We stand behind every product we sell. If you're not absolutely pleased with your purchase — for any reason — we'll be happy to make an exchange or refund the purchase price. Simply return the item to us within 15 days via insured parcel post or UPS.

Insure the package for your protection and return to:

Parts Availability and Pricing

Blind Repair Shop. offers the lowest prices possible, we do this by keeping our overhead low therefore passing on the savings to you, to maintain a low overhead we are unable to stock large quantity's of most merchandise. We do offer bulk lot discounts on certain parts, contact us for availability and pricing prior to purchasing.

Color Accuracy Policy

Although we do our best to make sure that the colors printed on our web site are accurate, actual colors will vary. In addition, subtle color differences and textures may not be fully appreciated on some systems due to differences in monitors and/or display cards

Coupons

Coupon must be used at time of checkout and no discount will be given on phone orders, previous orders or orders that have already been processed. Coupon code must be entered by customer as instructed at bottom of Shopping Cart. Can not be combined with any other offer or wholesale discount. Some items are not available for free shipping. Not available for oversized packages.

All of our delivery is through the United States Postal Service. In most cases, your order will be packaged and ready to ship within two business days. Your package will be sent via First Class Mail or Priority Mail (depending on the weight), and you can expect delivery in 4 to 5 business days.

International Customers:

International Orders are shipped by USPS Priority mail only unless other arrangements have been agreed to prior to ordering. Additional shipping charges apply for all international orders, checkout does not finalize your payment. If your country charges any customs or duty tariffs, you are responsible for paying those charges as well. Free Shipping are not available for International orders.

To order by phone: – We are currently not set up to accept phone orders.
Please note; the post office only updates Delivery Confirmation information once parcels are delivered.

Internet only

Online Ordering with PayPal:

DO NOT GO TO THE PAYPAL WEBSITE FOR PAYMENT. Our site is fully integrated with PayPal so ordering is simple. Browse through the Parts and/or String page and select the subcategory that is needed. Enter a quantity for the item that you would like to purchase and click on the "Add to Cart" button. On some items you may have to select a color or some other option.

Proceed to the "checkout area" you will be asked your billing and shipping information. Then when you get to the payment page, choose PayPal as your payment option, continue to the confirmation page and submit the order.

Why use PayPal?